How do I find your Clinic?

We are located on the second floor of the Tuscany Village Professional Centre Building, which is the building on the East side of the Tuscany Village complex.  There is an elevator in our building which you can take up to the Clinic on the 2nd Floor.  The elevator can be accessed from the underground parkade as well as from the street level.  There are also stairs to the Clinic and the 2nd Floor.

Is your office Wheel-chair Accessible?

Yes, there is an elevator to take you to our Clinic on the 2nd floor of the Professional Centre Building in Tuscany Village.  The access doorways to the elevator foyer have push-button, automatic door openers.  This elevator is accessible from the Main Street Level parking as well as the Underground parkade.

Do I need a Doctor’s referral?

A Doctor’s referral is not necessary to be treated by the practitioners at Cedar Hill Sports Therapy Clinic.  Some extended health plans, however, do require a doctor’s referral in order to reimburse you for the cost of certain therapies.  Clients who are enrolled with Veteran’s Affairs or the Department of National Defence (DND) are required to have a Doctor’s referral to have their treatment fees covered by third party payors, such as Blue Cross.

What should I bring with me?

There are several things that can be helpful to bring with you to your appointment.  Please bring your Personal Health Number (CareCard) with you. If you have a referral from a physician, or from the hospital, this can provide helpful information for the practitioner.  If you have copies of any reports from diagnostic investigations, such as, X-Rays, Bone Density Studies, Blood-work results, etc., having these with you can also be helpful to optimize your care.  Please bring a list of any medications and supplements that you are taking.  Sometimes it is also helpful to bring your running shoes, orthotics, cleats, braces, etc., to help the practitioner assess and treat your condition. This can also be discussed further with your Health-Care Practitioner at the time of your appointment.

What should I wear?

Loose fitting clothing is often ideal for assessment and treatment.  The Clinic has a selection of shorts and gowns for patient use.  Many people prefer to bring or wear their own loose fitting clothing for ease of assessment of the area being treated.

Does MSP pay for my treatment?

Those patients who receive MSP premium assistance, are eligible for MSP coverage for the services provided at the Clinic.  For those clients, MSP provides up to 10 reimbursements of $23.00 per treatment, per calendar year.  Clients pay for their treatment up front; the Clinic will then submit a claim to MSP on your behalf, and a reimbursement cheque from MSP will be mailed to your home address.

I have extended health benefits – will my treatment fees be covered?

The extent of coverage for treatment varies from plan to plan – please check with your benefit provider to find out the specifics of your plan’s coverage.  You will be required to pay the treatment fees up front, and then submit your receipts to your extended benefit provider for reimbursement.

What methods of payment do you accept?

The Clinic accepts Cash, Cheque, Debit, Visa and MasterCard payment.

What can I expect from my appointment?

If you are presenting to the Clinic for the first time, your initial appointment will involve discussion about the nature of your complaint and your general health.  Typically, the practitioner will then conduct an assessment, with the goal of identifying the cause of your symptoms, and then perform treatment with aim of improving your condition.  Home exercise or self-treatment techniques may be discussed, when appropriate, to facilitate a speedy resolution of your complaint(s).  Our treatments are conducted one-on-one with your practitioner, in closed-door treatment rooms.  Our practitioners have taken extensive post-graduate training in manual therapy, taping and needling techniques and use these techniques, along with patient education as the basis of your treatment.

Parlez Vous Francais?

Oui!  Some of our Staff and Practitioners speak French and are happy to help you en Francais.

Do you sell therapeutic products or exercise equiptment?

Yes.  We sell a variety of exercise equipment, such as Foam Rollers, Massage Balls, Thera-Band, Diabetic Insole Orthotics, Meta-tarsal Pads, etc., to help you with your recovery and sustain optimum health.  Please call the Clinic at 250-721-3300 for a complete list of the equipment sold at the Clinic, as well as the specific pricing.

If I’m pregnant, are you able to provide treatment?

Yes, the Clinic is equipped with a set of maternity cushions to allow pregnant women to lie on their stomachs to receive therapy.  Most treatments can be adapted to be safe and effective during pregnancy.

How long will my appointment be?

Appointment length varies depending on the discipline and the practitioner.  Initial assessment appointments are typically longer, to allow for history taking, assessment and treatment.  Subsequent appointments can often be scheduled for shorter durations, as determined between the patient and the practitioner.

What is Medical Acupuncture?

Medical Acupuncture is practiced by some of the physical therapists at Cedar Hill Sports Therapy Clinic.  Traditional acupuncture points are used in Medical Acupuncture.  Point selection is based on symptoms, anatomy, physiology and pathophysiology of your condition.  Traditional Eastern medicine methods of assessment, such as tongue and pulse analysis are not employed in medical acupuncture.  The goal of medical acupuncture is to stimulate the body’s natural healing abilities, reduce inflammation and promote well-being.  Our practitioners use only sterilized, surgical grade stainless steel, single use, disposable needles.

What conditions do you treat?

Please find below examples of some of the conditions that our Team of Practitioners treat:

  • Low Back Pain: Disc Injuries, Facet Joint Dysfunction, etc.
  • Sacro-iliac Pain and Dysfunction
  • Sciatica
  • Arthritis (Osteoarthritis & Rheumatoid Arthritis)
  • Plantar Fasciitis
  • Ligament Sprains & Muscle Strains
  • Tendonopathies: Achilles, Rotator Cuff, Biceps, Patellar, etc.
  • Tennis / Golfer’s Elbow
  • Carpal Tunnel Syndrome
  • Shin Splints
  • Knee injuries: ACL & PCL ligamentous injuries, Meniscal Tears, etc.
  • Iliotibial Band (ITB) Syndrome
  • Osteopenia / Osteoporosis
  • Adhesive Capsulitis (Frozen Shoulder)
  • TMJ – Jaw Pain & Dysfunction
  • Neck Pain
  • Headaches
  • Thoracic Spine & Rib Pain and Dysfunction