COVID-19 Policies & Procedures
We are excited to re-open the Clinic to In-Person appointments and are looking forward to seeing everyone again. Following guidelines from our Colleges, and the Provincial Health Authority, we have implemented new procedures and policies at our Clinic to help keep everyone safe. Thank you to everyone for your patience and understanding during this difficult time. We are continuing to offer Telehealth appointments for anyone preferring to receive their care internet video or by telephone.
Please find below a list of some of the procedures and measures we have implemented to help safeguard the health of our patients, staff and practitioners:
- The Clinic receptionists will ask screening questions at the time you book your appointment to confirm that you are feeling well, and are not experiencing any symptoms of COVID-19. Our receptionists will also ask you to confirm that you have not travelled outside the country in the last 14 days; that you are not taking care of someone who is unwell; that you have not been in contact with someone diagnosed with a confirmed case of COVID-19; and that you have not been directed by Public Health to self-isolate.
- Our Clinic receptionists will also touch base with you the day before your scheduled appointment to re-confirm these screening questions. We require that patients who are not feeling well, or answer “yes” to any of these questions, cancel your appointment with the Clinic. We will re-schedule your appointment for a future date once you are well, and/or are past the date of your self-isolation. The Clinic will not charge missed appointment fees for any appointments that need to be cancelled due to illness or a requirement to self-quarantine.
- We direct patients who answer “yes” to any of these questions to visit www.healthlinkbc.ca, and complete the BC COVID-19 Self Assessment Tool. We also advise patients to call 8-1-1 or the local public health unit for further guidance regarding testing and self-isolation requirements.
- Our staff and practitioners will assess themselves daily for any symptoms of COVID-19 prior to their scheduled day of work. Our staff and practitioners will stay home and self-isolate if they feel unwell, or are taking care of someone who is unwell.
- Your practitioner will be wearing a mask, and eye protection, and the receptionists will also be wearing masks.
- We have installed a Plexi-glass shield at the reception desk as a barrier between patients and the receptionists.
- We are asking all patients to clean their hands upon entering the clinic. We have a hand sanitizing station at the reception desk for this purpose.
- We are asking all patients attending the Clinic to wear a mask that securely covers your nose and mouth. If you forget your own mask, we will have non-surgical masks available at the Clinic for $2 each.
- Practitioners will thoroughly wash their hands between each patient treatment.
- Our staff and Practitioners have received additional education and training in infection prevention.
- Treatment tables and all high touch surfaces in the treatment rooms are cleaned after each patient appointment with hospital grade disinfectant.
- We are scheduling appointments to minimize the number of Practitioners and patients overlapping in the reception area at any one time. Our treatment sessions have always been, and will continue to be, one-on-one with the therapist. Treatment sessions are conducted in private rooms with closed doors, and skylights that open. We have limited furniture in the Clinic, and high touch surfaces, such as door handles, chairs, plinths and wipe-able pillows are cleaned with hospital grade disinfectant before and after every treatment.
- We have skylights in our Clinic treatment rooms. When weather permits, we will have our skylights open, to allow fresh air into the treatment rooms and into the Clinic.
- In the reception area, all high contact surfaces, such as door handles, counters and chairs are wiped down and cleaned throughout the day with hospital grade disinfectant.
- We have posted signage through-out the clinic that outlines proper hand washing hygiene and best practices for wearing masks. We also list the websites and phone numbers where patients can find more information about COVID-19.
- We have removed some chairs, and rearranged seating in the reception area so that the remaining chairs are spaced 2 meters apart, to allow for social distancing. All magazines and books have been removed from the reception area.
- We have designated one door in the Clinic as “Entrance Only” and an alternate door as “Exit Only” to facilitate one-way traffic flow through our reception area. Directional signage is clearly located throughout the clinic.
- We have put tape & directional marking on the floor of the clinic to guide patients where to stand when communicating with the reception staff, to ensure 2 meters of separation between patients at all times.
We look forward to seeing you in person once again. Please continue to take care of each other, and please stay well!
The Team at CHSTC
How do I find your Clinic?
We are located on the second floor of the Tuscany Village Professional Centre Building, which is the building on the East side of the Tuscany Village complex. There is an elevator in our building which you can take up to the Clinic on the 2nd Floor. The elevator can be accessed from the underground parkade as well as from the street level. There are also stairs to the Clinic and the 2nd Floor.
Is your office Wheel-chair Accessible?
Yes, there is an elevator to take you to our Clinic on the 2nd floor of the Professional Centre Building in Tuscany Village. The access doorways to the elevator foyer have push-button, automatic door openers. This elevator is accessible from the Main Street Level parking as well as the Underground parkade.
Do I need a Doctor’s referral?
A Doctor’s referral is not necessary to be treated by the practitioners at Cedar Hill Sports Therapy Clinic. Some extended health plans, however, do require a doctor’s referral in order to reimburse you for the cost of certain therapies. Clients who are enrolled with Veteran’s Affairs or the Department of National Defence (DND) are required to have a Doctor’s referral to have their treatment fees covered by third party payors, such as Blue Cross.
What should I bring with me?
There are several things that can be helpful to bring with you to your appointment. Please bring your Personal Health Number (CareCard) with you. If you have a referral from a physician, or from the hospital, this can provide helpful information for the practitioner. If you have copies of any reports from diagnostic investigations, such as, X-Rays, Bone Density Studies, Blood-work results, etc., having these with you can also be helpful to optimize your care. Please bring a list of any medications and supplements that you are taking. Sometimes it is also helpful to bring your running shoes, orthotics, cleats, braces, etc., to help the practitioner assess and treat your condition. This can also be discussed further with your Health-Care Practitioner at the time of your appointment.
What should I wear?
Loose fitting clothing is often ideal for assessment and treatment. The Clinic has a selection of shorts and gowns for patient use. Many people prefer to bring or wear their own loose fitting clothing for ease of assessment of the area being treated.
Does MSP pay for my treatment?
Those patients who receive MSP premium assistance, are eligible for MSP coverage for the services provided at the Clinic. For those clients, MSP provides up to 10 reimbursements of $23.00 per treatment, per calendar year. Clients pay for their treatment up front; the Clinic will then submit a claim to MSP on your behalf, and a reimbursement cheque from MSP will be mailed to your home address.
I have extended health benefits – will my treatment fees be covered?
The extent of coverage for treatment varies from plan to plan – please check with your benefit provider to find out the specifics of your plan’s coverage. You will be required to pay the treatment fees up front, and then submit your receipts to your extended benefit provider for reimbursement.
What methods of payment do you accept?
The Clinic accepts Cash, Cheque, Debit, Visa and MasterCard payment.
What can I expect from my appointment?
If you are presenting to the Clinic for the first time, your initial appointment will involve discussion about the nature of your complaint and your general health. Typically, the practitioner will then conduct an assessment, with the goal of identifying the cause of your symptoms, and then perform treatment with aim of improving your condition. Home exercise or self-treatment techniques may be discussed, when appropriate, to facilitate a speedy resolution of your complaint(s). Our treatments are conducted one-on-one with your practitioner, in closed-door treatment rooms. Our practitioners have taken extensive post-graduate training in manual therapy, taping and needling techniques and use these techniques, along with patient education as the basis of your treatment.
Parlez Vous Francais?
Oui! Some of our Staff and Practitioners speak French and are happy to help you en Francais.
Do you sell therapeutic products or exercise equiptment?
Yes. We sell a variety of exercise equipment, such as Foam Rollers, Massage Balls, Thera-Band, Diabetic Insole Orthotics, Meta-tarsal Pads, etc., to help you with your recovery and sustain optimum health. Please call the Clinic at 250-721-3300 for a complete list of the equipment sold at the Clinic, as well as the specific pricing.
If I’m pregnant, are you able to provide treatment?
Yes, the Clinic is equipped with a set of maternity cushions to allow pregnant women to lie on their stomachs to receive therapy. Most treatments can be adapted to be safe and effective during pregnancy.
How long will my appointment be?
Appointment length varies depending on the discipline and the practitioner. Initial assessment appointments are typically longer, to allow for history taking, assessment and treatment. Subsequent appointments can often be scheduled for shorter durations, as determined between the patient and the practitioner.
What conditions do you treat?
Please find below examples of some of the conditions that our Team of Practitioners treat:
- Low Back Pain: Disc Injuries, Facet Joint Dysfunction, etc.
- Sacro-iliac Pain and Dysfunction
- Arthritis (Osteoarthritis & Rheumatoid Arthritis)
- Plantar Fasciitis
- Ligament Sprains & Muscle Strains
- Tendonopathies: Achilles, Rotator Cuff, Biceps, Patellar, etc.
- Tennis / Golfer’s Elbow
- Carpal Tunnel Syndrome
- Shin Splints
- Knee injuries: ACL & PCL ligamentous injuries, Meniscal Tears, etc.
- Iliotibial Band (ITB) Syndrome
- Osteopenia / Osteoporosis
- Adhesive Capsulitis (Frozen Shoulder)
- TMJ – Jaw Pain & Dysfunction
- Neck Pain
- Thoracic Spine & Rib Pain and Dysfunction